Refund policy

Return & Refund Policy

At PariFlow, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing an order.

1. Missing Items

If you receive your parcel with any missing item(s), do not open or remove the remaining products before recording evidence.

Please take clear photos or an unboxing video of the sealed parcel before opening it and share it with our Customer Support on WhatsApp. This helps us verify your claim and resolve the issue quickly.

Claims without proper photo or video proof may not be accepted.

2. Size Exchange

If you ordered the wrong size or need a different size, we are happy to assist with an exchange.

  • Contact our Customer Support within 3 days of receiving your order.
  • The product must be unused, clean, and in its original packaging.
  • You will need to send the received parcel back to our warehouse.
  • Once we receive and inspect the returned product, we will dispatch the correct size to you.

Please note that return shipping charges to our warehouse are the customer's responsibility unless the wrong size was sent by us.

3. Damaged or Defective Product

If your product arrives damaged, leaking, defective, or has any manufacturing issue:

  • Contact our Customer Support as soon as possible.
  • Share clear photos or a short video showing the issue.
  • Our support team will review your complaint and forward it to the manufacturer for verification.

Once your claim is approved, we will arrange a replacement or another suitable solution.

4. Return Conditions

To qualify for a return or exchange:

  • The product must be unused.
    • The original packaging should be intact.
    • The return request must be submitted within 3 days of delivery.
    • Products damaged due to misuse or improper handling are not eligible for return or exchange.

    5. Refund Policy

    Refunds are only issued in cases where:

    • The requested product is out of stock after your order is confirmed.
    • Your return request is approved after inspection.
    • A replacement cannot be provided.

    Approved refunds will be processed using the original payment method or another mutually agreed method.

    6. Contact Us

    If you have any questions regarding returns, exchanges, or refunds, please contact our Customer Support.

    WhatsApp: +92 370 2713455

    We are always here to help and will do our best to resolve your issue as quickly as possible.